Discussion forums

Discussion Forums allow you to build on-line communities and make your Web site a meeting place on the Internet that people will want to return to for the latest news and feedback. It provides an excellent tool for supporting customers and allowing customers to support each other. Some of the most valuable feedback you ever get will be from Discussion Forum users.

Discussion Forums can be moderated by your site administrator or left uncensored if you prefer! Your Site Administrator controls what topics are available and controls the degree to which people can add detail but it is the users themselves who post questions. A user who has posted a question will find that as soon as a reply is posted he or she is alerted by e-mail and provided with a handy link to come back to the site to view the reply and respond further. Because other users (as well as the Administrator) can post replies there, the Discussion Forum encourages a sense of community and fun and provides a very real reason to return to the website.

Users can (optionally) post brief profiles of themselves and give permission for other users to e-mail them privately if they wish.

Your Discussion Forum can be interactive, engaging and fun to use, but it fulfills a very real role in providing a customer support service. A discussion forum is an ever-growing, real-world knowledgebase that any authorised user can benefit from.