Thankfully in my time as Client Services Manager at Intergage I have encountered very few problems or complaints from our customers. At Intergage we have great client retention rates and much of our new business is generated through referrals from existing customers.
As an illustration of how satisfied our customers are, when asked in a recent survey “On a scale of 1 to 10 how likely are you to recommend Intergage to others?” 90% of our clients gave us a score of 7 or higher.
However, in any business mistakes and misunderstandings are going to occur. The important thing is how you deal with these situations. I have always believed that you never really find out how good a company is until there is an issue which needs to be resolved.
Below are 5 things that I always try to remember when dealing with our customers:
Hopefully like me you will find that through proactive account management and regular communication with your clients you won’t need to use these tips but when mistakes or misunderstandings do occur make sure you react in the correct way and use them to demonstrate great customer service.
Need further advice on how to achieve client satisfaction? Be sure to contact Intergage by calling 01202 684 009 or contacting us online.
No posts found, be the first!
[url]http://example.com[/url] or [url=http://example.com]Example[/url]
[list][*] Point one [*] Point two[/list]
Copyright © 2016 Intergage Ltd | All Rights Reserved | Registered in England | Company No. 03989761 | VAT No. 754 8431 12